Villa Terms & Conditions

Welcome to all the fine print! We have taken the time to simplify the usual complicated and confusing terms and conditions that you find on most sites. Most of our guests comment to us that they find our terms and conditions clear and understandable. However if anything is uncertain or you have additional questions, please do not hesitate to email us using our Contact Us form, and we will clarify or answer your questions promptly.

Our Rental Seasons

Bali has three distinct rental seasons, based on demand: Low, High and Peak. The dates for each rental season are approximately as follows:

Low Season: Mid January to the end of June (16^th January - 30^th June), and beginning of October to mid December (1^st October - 14^th December).

High Season: The beginning of July to the end of September (1^st July - 30^th September), Easter in mid April (2 weeks), and Chinese New Year in February (1 week).

Peak Season: Mid December to Mid January (15^th December - 15^th January).

You can see the actual seasonal dates for each year displayed graphically on the yearly calendars below:

Low Season
High Season
Peak Season

Calendars: 2003, 2004, 2005, 2006

The above calendars and dates are the main source we use to determine weather any day is considered low, high or peak for booking purposes. Individual Villa owners however, some times have slightly different dates, and some villas require a minimum stay of 4 to 10 nights during the High and Peak Seasons. Each individual villa listing description details the exact Low, High, and Peak season dates for that particular villa, and if there is a minimum stay requirement.

Reservation & Payment Amounts

To book and reserve your villa you must send us a Booking Deposit and our Reservation Form.

If you're booking is in the Low Season:

When you make a booking for a Villa to be reserved during low season dates, a booking deposit of 25% of the total rental fee for your villa is required. Once we have received your 25% booking deposit and your reservation form, we will issue you with a Confirmation letter, advising you that we have received your funds, and that we have reserved your selected villa for the period you have indicated. The remaining 75% balance of the rental fee is due at least 60 days prior to your departure date. The reservation will be automatically cancelled if the balance due is not paid by the invoiced date.

* If you book your villa for a period during the low season, and you make the booking less than 60 days before your departure flight, you must pay the full amount of your villa rental fee (100%) and send us our Reservation Form.

If you're booking is in the High or Peak Season:

When you make a booking for a Villa to be reserved during high or peak season dates, a booking deposit of 50% of the total rental fee for your villa is required. Once we have received your 50% booking deposit and your reservation form, we will issue you with a Confirmation letter, advising you that we have received your funds, and that we have reserved your selected villa for the period you have indicated. The remaining 50% balance of the rental fee is due at least 90 days prior to your departure date. The reservation will be automatically cancelled if the balance due is not paid by the invoiced date.

* If you book your villa for a period during our high or peak season, and you make the booking less than 90 days before your departure flight, you must pay the full amount of your villa rental fee (100%) and send us our Reservation Form.

Payment Schedule Table

Payment Methods

We accept Credit Card payment transactions only. You may pay with your Credit Card via our secure on-line credit card facility, or you can fax your credit card details to us at our Reservation & Guest Service Centre, and we will debit your card manually. We are sorry, however we cannot accept cheques, traveller's cheques or cash as payment.

Payment Acceptance

Credit Card payment transactions are received by our payment services provider, as well as our bank. Final acceptance of a credit card payment therefore is subject to the approval of our provider and bank. If the bank or provider refuses to accept the credit card for whatever reason, we will advise you as soon as we are notified. We cannot take any responsibility for any surcharges made to or by your credit card issuer in these instances. The most common reason for non-acceptance is lack of funds, so please take the time to ensure your credit card has the necessary funds available.

Villa Rental Rates

All the villa rental rates mentioned on our site are quoted in US Dollars. All the villa rental rates are calculated on a per night basis. The rates we quote for each villa are based on the maximum occupancy number allowed by each villa, as described on each villa-listing page.

Rental Rate Inclusions

The villa rental fee that you pay is inclusive of the following: exclusive use of the villa for the booked period; villa service taxes; all government taxes; airport transfers; welcome package; complimentary bottle of wine; starter food kit; drinking water; private air-conditioned car with driver for duration of stay, including fuel; fulltime cook and maid service; all villa gas, electricity and water costs. The rental fee rate does not include any hidden fees.

Rental Rate Exclusions

The villa rental fee that you pay excludes the following: airport taxes, departure/arrival taxes, baggage fees, personal items, food and soft drinks/alcohol, telephone and internet fees, villa damage, additional cleaning, breakage fees.

Cancellation

All reservations are considered final, and any cancellation of a booking for a stay in low season made less than 60 days before the stay begins, and less than 90 days before a stay begins during high or peak season, is non-refundable. Cancellations more than 60 days before a booked stay in low season, and more than 90 days before a booked stay in high or peak season, will also not be refunded, but if we are able to obtain another guest booking for the same time period, we will credit you for a future rental in the same villa within a 12 month period.

Trip Delay/Change of Booking

We understand that this sometimes happens, and is beyond your control. If you arrive later than planned, and you would like to extend out your holiday beyond your initial booking dates, we will work with you and try to arrange this and a change of return flight dates. It may not be possible, however, if another guest booking and reservation of your villa co-incides with the same days, or a flight cannot be arranged. We do not make a refund for any nights accommodation lost because of your delay of arrival. We also do not make a refund for any nights accommodation lost when you notify us in advance that you are shortening your stay.

Holiday & Travel Insurance

Adequate insurance is essential, as booking deposits and payments are not refundable after a booking has been confirmed. We recommend that you have, or take out, complete and comprehensive Travel & Holiday Insurance for all of your family or group for the entire duration of your trip and holiday. A comprehensive insurance cover will protect you and re-imburse you in the event that you have to cancel your trip and your holiday for family, work or other unforseen reasons, shorten your holiday, for flight cancellations and flight delays, lost baggage, medical treatment and possibly emergency evacuation. We suggest that the policy should include, but not be limited to the following cover:

• Loss of deposits through cancellation.
• Loss of deposits through cancellation or delays of transport services.
• Loss or damage to personal baggage and loss of money.
• Medical expenses.
• Additional expenses to cover accommodation and repatriation costs should the holiday need to be extended or curtailed due to illness in Bali, or the need to return home for an emergency.

Liability

Bali Villa Holidays will always do its best to make sure your holiday accommodation arrangements are satisfactory. Bali Villas Holidays acts as an agent for villa owners, suppliers, and contractors supplying transport, accommodation, and services. Bali Villas Holidays does not accept any liability or responsibility for any loss or damage sustained by you as a result of the rendering of our services or accommodation. Bali Villas Holidays does not accept any liability of whatever nature for the acts, omissions or defaults, whether negligent or otherwise, of any service providers in connection with your holiday pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. Bali Villas Holidays does not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses, or inconvenience caused directly or by force majeure or other events, which are beyond our control. These events include, but are not limited to war, civil disturbance, fire, floods, unusual weather, acts of god, acts of governments or other authorities, accident to or failure of equipment or industrial action.